Rhum Host

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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A popup will show up. It includes thorough info about all the actions that you can carry out on the given page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich collection of tutorial videos illustrating how to work with our hosting Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you are looking for, take a peek at our comprehensive FAQ section, which comprises questions asked by actual clients and offers practical solutions. We frequently update our FAQ database with new Q&A's in an attempt to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our great team of customer service technicians available 24-7-365 and ready to help you with any issue. Each support ticket you send will be answered within sixty minutes (the average ticket response time being only twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275326

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com